Regulation, complaints and the insolvency practitioner register

Who regulates our insolvency practitioners?

The Institute of Chartered Accountants in England and Wales (ICAEW) regulates our insolvency practitioners, James Kaye and Nick Morgan, as the authorising body that grants each of them an insolvency licence.

The law makes that licence personal. Section 390 of the Insolvency Act 1986 (opens in a new tab) says a person who is not an individual is not qualified to act as an insolvency practitioner, and that an individual must be authorised at the time they act. NTF Financial Solutions Limited is the company the two practitioners work through.

The ICAEW directory is called Find a Chartered Accountant, but neither practitioner is an ICAEW member or a chartered accountant: the ICAEW licenses them as insolvency practitioners. Neither NTF company is authorised by the Financial Conduct Authority.

Read more about NTF Financial Solutions and our licensed insolvency practitioners.

How do I check the insolvency practitioner register?

You can check an insolvency practitioner's licence on the Insolvency Service's Find an insolvency practitioner (opens in a new tab) register or with their authorising body, which for our practitioners is the ICAEW.

You can search it by a practitioner's name, their company, a town or city, or a postcode. Our two practitioners appear there as follows:

• James Kaye, IP number 9373 (opens in a new tab): authorising body ICAEW; company shown as NTF Corporate Solutions Limited, part of the NTF group
• Nick Morgan, IP number 9078 (opens in a new tab): authorising body ICAEW; company shown as NTF Corporate Solutions Limited, part of the NTF group

The register only holds practitioners who agreed to be listed, so a missing name does not prove that someone is unlicensed. The authorising body's own directory settles it: the ICAEW records James Kaye (opens in a new tab) and Nicholas Barry Morgan (opens in a new tab) as holding insolvency licences.

If anyone offers to set up an IVA or act in a bankruptcy for you, ask for their IP number and check it before you sign anything.

How do I make a complaint?

Complain to the insolvency practitioner first, and if the complaint is not resolved, use the Insolvency Service's Insolvency Complaints Gateway, which passes it to the practitioner's authorising body. GOV.UK says (opens in a new tab) you must first complain to the practitioner directly, so for our practitioners the route starts with us.

Our procedure has four steps. You can reach us at any stage on 01625 540 744, by email or at the office; our contact details and office address are on one page.

What rules do insolvency practitioners follow?

Insolvency practitioners follow the Insolvency Act 1986 and its rules, the Insolvency Code of Ethics (opens in a new tab) and the Statements of Insolvency Practice (SIPs) (opens in a new tab), as well as the regulations of the body that licenses them.

The ICAEW says the Insolvency Code of Ethics applies to every insolvency practitioner, whatever their authorising body, and to any work that may lead to an appointment as well as the appointment itself. The current version, the Insolvency Code 2025, came into force on 1 October 2025.

SIPs set principles and key compliance standards that practitioners are required to meet, alongside the law. England and Wales, Northern Ireland and Scotland each have their own set, and our work is in England and Wales.

The Code reaches as far as a practice's website. That is why every page here that asks you to call us says that fees apply, that an IVA or bankruptcy may not be suitable, and that your credit rating may be affected.